Renewing, cancelling, booking classes – and more 

How do I know if I am a Free Friend?

Simply sign in to your account and make sure you opted-in to our news and offers email communications. Let us know your interests so we can send you more relevant updates, offers and information.

I want to be a Free Friend but don’t want to receive emails – is that possible?

No. That’s because email is the only way we can let you know about Free Friends offers and benefits. But you can always sign in to your account to select only the updates you want.

I’m trying to book an event or class, but it’s sold out.

You need to be logged in to see Friends spaces, so it’s worth checking that first. If you still can’t see any places, you could put your name down on our waiting list. Please contact our Friends team for events and our Engagement team for classes.

I can’t log in to my Scottish Ballet account.

It’s easy to reset your password:

• Go to the login page and type in your email address
• Leave the password box blank
• Click ‘forgotten/generate password’
• We’ll send you an email click the link to re-set your password
• Follow the prompts

I want to upgrade from a Free Friend to become a Silver or Gold Friend. Can I?

We’d love to have you as a Silver or Gold Friend – your existing login details will still work when you upgrade. Discover all the benefits, see how your support helps us and join here.

I need to change my email address, contact details or preferences. How?

Log into your account and visit the contact details section of your account. When you’re updating your address, you’ll need to include a county.

How do I book adult ballet classes?

To book, you need to become a Free Friend, Silver Friend or Gold Friend by 6pm the day before the class goes on sale. (Silver Friends and Gold Friends get priority access ahead of Free Friends.)
When classes go on sale at the beginning of each term, we’ll send you an email to let you know booking is open.

Our What’s On page is where you’ll find all our adult ballet classes, and you can book straight from there.

Do I need to be a Friend to book a Dance Health class?

No, you don’t need to become a Friend to book our health classes. You can discover more about our health classes here.

Can I book Friends events or classes for family or friends?

No, you can only book events and classes for yourself. If someone you know would also like to book, they will need to become a Friend too.

I’m having problems making a donation.

We can help – email Phoebe Elliott-Avouris on phoebe.elliott-avouris@scottishballet.co.uk.

What are the differences between being a Free Friend and a Silver or Gold Friend?

In a word: access.

As a Free Friend you get lots of opportunities to book Friends-only events. As a Silver Friend you also get jump-the-queue access to book performances too – and as a Gold Friend you’ll add invitations to exclusive pre-show events, including the chance to go backstage before curtain up on our winter performance.

See the benefits and compare levels

I’m a Friend, but I’m not getting emails from Scottish Ballet.

It’s worth checking your spam or junk folders. If you find them there, simply add us as a contact, or mark one of our emails as ‘not junk’.

If you still can’t see our emails, we can help. Email feedback@scottishballet.co.uk from the account you registered with and include a note of your first name and surname.

How do I cancel my Free Friends membership?

Just click the ‘unsubscribe’ link in any of our emails. You can also login to your Scottish Ballet account update your email preferences. (It can take up to 72 hours to update your account.)

If you cancel your membership you will still receive emails about any transactions you’ve made, including upcoming classes or events you’ve booked.